FCCPC Takes Action On Consumer Complaints Against GTBank, MTN, Air Peace

Ondaje Ijagwu, the FCCPC Director of Corporate Affairs, made the announcement in a statement on Sunday.

Ijagwu explained that the inquiries, set to begin on December 3rd, 4th, and 5th, aim to address issues such as poor service delivery, exploitative practices, and possible violations of consumer rights.

In the banking sector, the FCCPC will engage Guaranty Trust Bank (GTB) over reports of network failures that prevent customers from accessing funds or using banking apps.

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In telecommunications, MTN Nigeria will face scrutiny over recurring complaints regarding undelivered data services, unexplained data depletion, and subpar customer service.

Air Peace Limited, in the aviation sector, will address accusations of exploitative ticket pricing, including excessive price hikes on advance bookings for specific domestic routes.

The Commission emphasized that these investigations are conducted under the Federal Competition and Consumer Protection Act (FCCPA) 2018, particularly Sections 17, 18, 32, 33, 80, 110, 111, 112, and 113. These sections grant the FCCPC the authority to investigate and address practices that harm consumer rights, disrupt markets, or foster unfair competition.

The FCCPC added that its engagement with these companies will provide an opportunity to address consumer grievances, clarify business practices, and ensure adherence to regulatory standards.

The companies involved will be required to appear before the Commission on scheduled dates to provide information and respond to inquiries, enabling the FCCPC to make decisions and resolve outstanding issues efficiently.