The Central Bank of Nigeria (CBN) has introduced specific phone numbers and email addresses for customers to report issues with accessing cash, whether at the counter or through Automated Teller Machines (ATMs).
This announcement, made in a circular on November 29, is part of the CBN’s ongoing efforts to enhance cash availability and improve currency circulation across the nation.
The circular, signed by Solaja Olayemi, Acting Director of Currency Operations, and Isa-Olatinwo Aisha, Acting Director of Branch Operations, emphasized the crucial role of public involvement in tackling the current cash scarcity.
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“Deposit Money Banks (DMBs) are directed to ensure efficient cash disbursement to customers over the counter (OTC) and through ATMs,” the statement read.
“The CBN will intensify its oversight roles to enforce this directive and ensure compliance.”
To address issues related to cash withdrawals, CBN Governor Olayemi Cardoso encouraged bank customers to report any incidents through the designated contact channels.
The CBN emphasized that individuals unable to withdraw cash should provide key information, including the account name, bank name, amount involved, and the time and date of the incident.
Customers are advised to submit these details by reaching out to the CBN branch in the relevant state or by emailing the designated address for the state.
The central bank also reaffirmed its commitment to penalizing banks that fail to adhere to its cash disbursement guidelines.
“This will assist CBN in addressing issues hindering the availability of cash and further improve currency circulation,” the statement added.
The development came after the regulator’s earlier warnings, which required banks to prioritize cash disbursement through ATMs or face penalties.
See list of numbers below:
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